Planview OpenSuite for BMC Remedy Change Management

Seamlessly integrate BMC Remedy Change Management with Planview Enterprise

With Planview OpenSuite for BMC Remedy Change Management, you can now seamlessly integrate Planview Enterprise — the system of record for resource management, financial management, and project and portfolio management with BMC Remedy Change Management — the system of record for change management (changes, work log, Configuration Items (CI), and relationships to other service management objects). This integration provides organizations with an efficient, ITIL-compatible approach to ensure that change requests are captured and aligned with the overall strategy, optimized based on resource availability, and financially tracked to understand application total cost of ownership.

The Planview OpenSuite integration uses the power of real-time web services as its architectural backend. By employing the strength of these web services, this integration allows the user to leverage both Planview Enterprise and Remedy Change Management while interacting primarily with the product native to that user. The key benefit is maximized power with minimal change to the end user, who is often not aware that he or she is interacting with an integrated system. The end result: get-in-get-out productivity providing key information to the end user for maximized efficiency and productivity.

The integration allows for real-time transfers of specific change requests directly into Planview Enterprise. From within the Remedy Change Management system, users have the ability to add a change request to an existing project in Planview Enterprise. Additionally, the user can create a new project from a single change request or group of change requests. Multiple change requests are typically grouped into a release, which is better managed in Planview Enterprise.

Planview OpenSuite for BMC Remedy Change Management allows you to:

• Initiate a project-driven change from Planview Enterprise
• Aggregate change requests into a group for release management
• Optimize resource utilization across the organization
• Track the actual costs over time of change requests to projects at a granular level
• Align and prioritize projects

An Integrated Approach to Managing Change Requests

With Planview OpenSuite for BMC Remedy Change Management, IT is able to manage corrective actions and change requests and coordinate support efforts with great efficiency and effectiveness within BMC Remedy Change Management while utilizing the powerful project, resource, and investment management capabilities of Planview Enterprise.

Figure 1: Illustrates how the Planview OpenSuite integration handles change requests from both tools, demonstrating how change requests can enter Planview Enterprise from BMC Remedy Change Management and how Planview Enterprise can drive change requests into BMC Remedy Change Management.

Full ITIL Compatibility

Planview OpenSuite for BMC Remedy Change Management is compatible with IT Infrastructure Library (ITIL) guidelines, a framework of best practices that is the most widely accepted approach to IT service management. Planview Enterprise and Planview OpenSuite for BMC Remedy Change Management fully support ITIL by offering your organization an efficient approach to managing change requests that map to your overall strategy and allow the following in conjunction with all projects and initiatives in the organization:

• Prioritization
• Resource allocation
• Financial tracking

This integrated approach to change management allows you to seamlessly handle change requests that align with your overall strategy and realize new efficiencies and better allocation of resources.